19219 W Valley Hwy Ste M106
Kent, WA 98032
TERMS AND CONDITIONS
Please read these policies carefully. Coolest Graphics (aka Coolest Graphics) reserves the right to make changes to these policies at any time without prior notice. You should review these policies before placing any orders.
A quotation not accepted by the customer within thirty (30) days is subject to review. All prices are based on material costs at the time of quotation.
Orders regularly placed, verbal or written, cannot be cancelled except upon terms that will compensate Coolest Graphics against loss incurred in relation to that order.
3. Experimental Work:
Experiments or preliminary work performed at the Customer’s request will be charged for at current rates, unless expressed by Coolest Graphics as a complimentary item and may not be used until Coolest Graphics has been reimbursed in full for the amount of the charges billed.
4. Creative Work:
Creative work, such as sketches, copy, dummies, and all preparatory work developed and furnished by Coolest Graphics, shall remain its exclusive property and no use of same shall be made, nor any ideas obtained therefrom be used, except upon compensation to be determined by Coolest Graphics, and not expressly identified and included in the selling price.
5. Condition of Copy:
Upon receipt of original copy or manuscript, should it be evident that the condition of the copy differs from that which had been originally described and consequently quoted, the original quotation shall be rendered void and a new quotation issued.
6. Preparatory Materials:
Working mechanical art, type, and items supplied by Coolest Graphics, shall remain its exclusive property unless otherwise agreed in writing.
Alterations represent work performed in addition to the original specifications. Such additional work shall be charged at current rates and be supported with documentation upon request.
8. Prepress Proofs:
Proofs may be presented in pdf format or digital print for customer's approval before printing. Coolest Graphics will request for the customer to double check images, layout, and text, and give the authorization to print based on the pdf or digital proof. Coolest Graphics will not be responsible for spelling, layout, or other errors or for low resolution photos or poorly rendered graphics. It is the customer's responsibility to double check all artwork prepared by Coolest Graphics or the customer's own art department. If changes to a proof need to be made, Coolest Graphics will make changes if the file is editable, otherwise a new file must be submitted by the customer. Coolest Graphics cannot be held responsible for errors under any or all of the following conditions: if the work is printed per Customer’s O.K.; if changes are communicated verbally; if Customer has not ordered proofs; if the Customer has failed to return proofs with indication of changes; or if the Customer has instructed Coolest Graphics to proceed without submission of proofs.
9. Press Proofs:
We do not supply press proofs.
10. Color Proofing:
Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, room temperature fluctuations and other conditions between color proofing and production operations, a reasonable variation in color between color proofs and the completed job shall constitute acceptable delivery.
11. Over Runs and Under Runs:
Over runs or under runs not to exceed 10% on quantities ordered, or the percentage agreed upon, shall constitute acceptable delivery. Coolest Graphics will bill for actual quantity delivered within this tolerance. If Customer requires guaranteed exact quantities, additional charges may apply.
12. Customer’s Property:
Coolest Graphics will maintain a reasonable amount of insurance on all property belonging to the Customer, while such property is in the possession of Coolest Graphics; Coolest Graphics' liability for such property shall not exceed the amount recoverable from such insurance.
Unless otherwise specified, the price quoted is for single shipment, without storage, F.O.B. local Customer’s place of business or F.O.B. Coolest Graphics’ platform for out of town customers. Proposals are based on continuous and uninterrupted delivery of complete order, unless specifications distinctly state otherwise. Charges related to delivery from Customer to Coolest Graphics, or from Customer’s supplier to Coolest Graphics, are not included in any quotation unless specified. Special priority pickup or delivery service will be provided at current rates upon Customer’s request. Title for finished work shall pass to the Customer upon delivery to carrier at shipping point or upon mailing of invoices for finished work, whichever occurs first.
14. Production Schedules:
Production schedules will be established and adhered to by Customer and Coolest Graphics on a job by job basis, provided that neither shall incur any liability or penalty for delays due to state of war, riot, civil disorder, fire, labor trouble, strikes, accidents, energy failure, equipment breakdown, sickness, delays of supplies or carriers, action of Government or civil authority and acts of God or other causes beyond the control of Customer or Coolest Graphics. Where production schedules are not adhered to by the Customer, final delivery date(s) will be subject to renegotiation.
15. Customer Furnished Materials:
We do not print on or with customer furnished materials.
Payment shall be whatever was set forth in the quotation or invoice unless otherwise provided in writing.
Coolest Graphics' liability shall be limited to stated selling price of any defective goods, and shall in no event include special or consequential damages, including profits (or profit loss). As security for payment of any sum due or to become due under terms of agreement, Coolest Graphics shall have the right, if necessary, to retain possession of and shall have a lien on all Customer property in Coolest Graphics' possession including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and lien.
The Customer shall indemnify and hold harmless Coolest Graphics from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Coolest Graphics on grounds alleging that the said printing violates any copyrights or any proprietary right of any person, or that it contains any matter that is libelous or obscene or scandalous, or invades any person’s right to privacy or other personal rights, except to the extent that Coolest Graphics contributed to the matter. The Customer agrees, at the Customer’s own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against Coolest Graphics, provided that Coolest Graphics shall promptly notify the Customer with respect thereto, and provided further that Coolest Graphics shall give the Customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.
19. Sales Tax or Use Tax:
Unless the proper exemption is filed with Coolest Graphics, customer accepts full responsibility to pay all applicable sales or use taxes directly to the Washington State for items shipped, delivered or stored in Washington State.
Payment options include: Visa, Mastercard, PayPal, Business Check, and for pre-approved customers only, net 10 days. Purchaser agrees to pay reasonable attorney’s fees and other costs incurred for collection.
21. Freedom from Discrimination:
Customers of Coolest Graphics have the right to order freely and will not be excluded from ordering because of an individual's race, color, creed, religion, sex, honorably discharged veteran or military status, sexual orientation, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or national origin. Coolest Graphics exercises the right to refuse artwork that is morally objectionable (see below.)
22. Artwork Acceptance:
Before Coolest Graphics will print any job, the artwork must go through our approval process. Coolest Graphics will not print images or wording which are morally objectionable, offensive or abusive. This includes, but is not limited to requests to print: profanity, violence, slander, blasphemy, racism, bigotry, religious hate speech, national hate speech, military hate speech, hate speech toward the disabled or minorities, or any hate speech whatsoever, sexual images, sexually suggestive wording, calls to sexual action, enticement to sexual activities, or political activism. Artwork is judged on a case by case basis, and if artwork submitted by a customer is found to be objectionable, Coolest Graphics will request that changes be made to the objectionable images or wording before printing the job. If the customer is not comfortable changing the artwork and a mutually agreeable business arrangement cannot be reconciled between Coolest Graphics and the Customer, then Coolest Graphics may ask the Customer to search out another printer for their job.
The customer must own copyrights to print jobs. Coolest Graphics will not print any wording or image that violates copyright law. If the customer wishes to puchase printed products with an image they do not currently own copyright to, and there is a means to obtain copyright to print the image within a reasonable price, Coolest Graphics may purchase the image for the Customer as a service and charge the Customer for the image on the final invoice.
23. Items Coolest Graphics Will Print:
Coolest Graphics is a business printer, providing Business to Business (B2B) printing, which includes items such as: business cards, letterhead, envelopes, marketing materials, business forms, large format signs and point of purchase displays, shape cut printing, wallpaper and murals.
24. Items Coolest Graphics Will Not Print:
Coolest Graphics is not a personal printer. We do not print personal items such as: invitations, announcements, funeral items, party invitations or items, baby or bridal shower items, party programs, personal photographs etc. Our staff and resources are not equipped to process these types of printed jobs. Our customer service is limited to B2B and online orders. We reserve the right to refuse service to customers and orders which require excessive consultation, prep, artwork setup, or which don't fit within our staff or resource abilities. Our staff help and equipment list are limited. If we must refuse an order, we will provide a reasonable explanation from the owner as to whether or not an order can be produced by Coolest Graphics. If any conversations or e-mails refusing orders come from anyone other than the owners, Delaney and Jennifer Bascom, they are not considered authoritative to speak for Coolest Graphics as a company.
25. Guarantees and a Bit about Printing Imperfections, Especially in Large Format Printing, POP, Signs, Wallpaper and Murals:
Large format images are printed in either UV or high resolution latex inks. Coolest Graphics cannot guarantee that images will be printed to perfection. The printing process is a manufacturing process, which sometimes involves imperfections in the final result. Any imperfections that may result in large format printed items will not exceed the industry standard for slight imperfections. Large format printing is intended to view from a distance of 3 feet or more. If any imperfection passes inspection of Coolest Graphics it is guaranteed to not be distracting from a viewing distance of 3 feet or more. Slight tonal variation can occur from panel to panel in large format wall murals or wraps due to media roll changes, environmental temperature variation, or other factors outside of Coolest Graphics control and are within the industry standard in panel variation. Coolest Graphics will not be responsible for installation of large format printing. Coolest Graphics will not be responsible for compensation of installation costs of any kind or reimbursement of installation. It is the ultimate responsibility of the Customer to make sure the murals are installed properly for best looking results. Coolest Graphics will not be responsible for use of murals after and upon receipt of shipment. If items arrive damaged or with manufacturer defect, email us immediately with a description and photo of the damage or defect. With this information, Coolest Graphics will determine the cause of the damage or defect and if a replacement needs to be made. If Coolest Graphics determines a replacement is in order, a new item/s will be printed and shipped upon receipt of the damaged or defective item/s. The damaged item/s must be shipped back to us in it's original packaging to receive a replacement. Shipment cost will be covered by Coolest Graphics for items that we deem a necessary re-print is in order. Items purchased from Coolest Graphics are final and may not be returned or refunded. Replacements may be ordered if items arrive damaged or defective.
26. Defects, Damages, Returns:
Printing cannot be returned or refunded. Claims for defects, damages or shortages must be made by the Customer in writing within a period of fifteen (15) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and as admission that they fully comply with terms, conditions, and specifications.